Is my flight eligible for compensation?
Find out within minutes via our agents by calling 0151 318 0300. Simply give your flight details and we will see if you are eligible through our in-house system, along with advising you further.
How much does Smooth Law Limited charge?
We operate on a strict ‘No win, No fee’ agreement which means that we will only deduct our fee for our service in the event of a successful case against an airline. This will be 30% + VAT (36% in total).
How long does this process take?
When submitting a claim with Smooth Law, it can take anywhere from 8 weeks to 4 months on average for an airline to respond. It often depends on the airline dealing with the claim. Some claims are settled very quickly whilst others can take a little longer.
What is a cooling off period?
We offer a cooling off period of 14 calendar days. It is possible to cancel your claim via email at email@example.com or by post to our contact address. If you wish to cancel after this point, we will charge a cancellation fee in accordance with our Terms of Business.
How much compensation am I going to receive?
If your claim is successful, the amount of compensation recovered is determined by the length of the delay along with the distance travelled.
Please see below the Flight Compensation calculation table:
|Less than 1,500km
|1,500km to 3,500km
|More than 3,500km
||More than three/Less than four
|More than 3,500km
||4 hours +
How would I receive my compensation?
Once a case has been settled and we receive the compensation from the airline, we will send you an update via email and request your bank information to make a payment. Payment will then be sent over to yourself via a bank transfer within 14 working days. This is for all airlines except Ryan Air.
Please note we can only make a bank transfer payment to the Lead Passenger only
If you have an International account, please contact our Collections Team on firstname.lastname@example.org
Which Countries fall within the EU?
I missed my connecting flight? Can I still claim?
Possibly, if you landed at your final destination over three hours late you could be due compensation. This is provided all flights are bought together with the same booking reference number and the airline is the same carrier on the two flights taken.
Can I get a refund for other expenses caused by the delay?
Yes, though this is a separate case to flight compensation which could be taken up with the airline directly. Depending on the length of your delayed flight airlines should provide – for free – food and drink which is usually in a form of vouchers, an overnight delay e.g. hotel accommodation, airport/hotel transfers.
What documents do I need to start my claim?
The more flight information you provide, the better. This includes flight number and booking reference. We often ask for booking confirmation to ensure the airline has no way of denying you were a passenger on the flight we are requesting compensation for. Along with a few personal details, that is pretty much all we require – it’s simple!
Can you claim direct and not appoint Smooth Law Limited?
You can apply for compensation directly from the airline. However, it is proven that a high percentage of claims are rejected leaving passengers unsure what do to next.
We understand how frustrating flight delays can be, so we aim to provide you with a service that you deserve. Here at Smooth Law, we will not stop if an Airline denies liability, we will try all avenues available to us to recover compensation from the Airline.
Can everyone claim?
You can claim for compensation through the EC261/2004 Regulation if you have purchased a full-value ticket from the airline and boarded the flight.
Unfortunately, if a flight ticket was purchased as a discounted ticket/special tariff, under the EU Regulation 261/2004, you will not be covered. For example, staff discounts are not covered
If I have already received compensation can I claim again?
If you have already received compensation from the airline between €250 – €600 per passenger unfortunately under EC261/2004 Regulation you would not be entitled to any more compensation other than additional expenses such as taxi fares, accommodation etc.